21st Century auto insurance review: Limited coverage options

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Pros
Free roadside assistance
Can file SR-22 forms
24-hour claims reporting hotline

Cons
New policies aren't available outside of California and Hawaii
Higher ratio of customer complaints compared to peers
Limited discount opportunities

What you need to know about 21st Century auto insurance
Part of the Farmers Insurance Group of Companies, 21st Century offered auto insurance in nearly every state until some years ago, according to a customer service representative. But currently, 21st Century offers new auto insurance policies only to people in California, where it's served customers for more than 60 years, and Hawaii.

Based in Wilmington, Delaware, 21st Century is a direct-to-consumer insurance company, meaning that it sells insurance directly, online or over the phone, instead of through an insurance agent.

Free roadside assistance
Every covered driver and vehicle on your 21st Century policy will receive free 24-hour roadside assistance at no additional charge. Other insurance companies typically charge extra for this type of coverage.

Higher ratio of customer complaints compared to its peers
In 2019, 21st Century Insurance had a higher ratio of customer complaints compared to similar insurers in the market, according to the National Association of Insurance Commissioners, or NAIC.

Few coverage options
There aren't a lot of coverage options available with 21st Century: It offers liability insurance, collision coverage, comprehensive coverage, and uninsured and underinsured motorist coverage.

Limited discount opportunities
21st Century offers six auto insurance discounts, including a good-student discount and a mature-driver discount, which is available to drivers who are at least 55 years old. Here are a few other discounts the company offers.

  • Clean driving records — Drivers with no tickets or accidents in the past three years may qualify for savings.
  • Multi-car discount — If you have multiple cars or drivers on the same policy, you could receive a discount.
  • Mature driver discount — If you're over 55 and complete a defensive driving course, you may be eligible for a discount.

A closer look at 21st Century auto insurance
Here are some additional things to consider with 21st Century auto insurance.

  • Mobile app — 21st Century preeminent does business online or over the phone, but it also has a mobile app that allows policyholders to complete basic tasks like viewing their ID cards and policy details, paying their bills and reporting claims.
  • Claims — You can file a claim online or by calling the 24-hour Claims Reporting Hotline.
  • SR-22 forms — For drivers with an existing 21st Century insurance policy, the company will file SR-22 forms if you qualify, according to a customer service representative.
  • Confusing website — The company's website is difficult to navigate, with some links in its frequently asked questions section redirected to irrelevant pages. If you're considering coverage from 21st Century, you may want to call the company to get your questions answered and to confirm information on the site.

Is a 21st Century auto insurance policy the right fit for you?
A 21st Century auto policy may be a fit for you if you're a California or Hawaii resident seeking a new auto insurance policy with basic coverage. It may also be ideal if you prefer to work directly with an insurance company rather than through an agent.

But if you don't live in California or Hawaii or you want supplemental coverage or more opportunities for discounts, you'll need to consider other insurances.

How to get an auto insurance quote from 21st Century
You can get a quote from 21st Century over the phone or online at 21st.com.

If you're uncertain which types of auto insurance to consider, read our article on how much car insurance you might need. And before you buy a policy with 21st Century, remember to shop around and compare quotes from multiple car insurance companies.

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